EMT Practice Test

1. Question Content...

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Question1: You need to create a document that will define the costs, resources, and characteristics of each deliverable the program will create. What document should you create?

Question2: You are a Project Manager managing the building of a housing development. As the plumbing is being installed, you cannot find a building permit. As the Project Manager, to whom do you report this violation?

Question3: Which of the following best relates to unknown unknowns?

Question4: You are the program manager for your organization. A new program is about to initiated and Marcy, your assistant, asks you about the themes that all new programs must map to. All of the following are themes that you can discuss with Marcy except for which one is not a program theme?

Question5: A company's marketing department fails an internal compliance audit. To comply with the auditor's remediation plan, the legal department mandates that a content management system (CMS) be implemented. After initiating the program for CMS implementation, the program manager discovers that the marketing department has already preselected which CMS technology will be implemented.
What should the program manager do to ensure the success of the program?

Question6: The chief executive officer reminds a program manager that a program must deliver a 30% reduction in customer complaints by the end of the year. Where is this expectation documented?

Question7: Your program has just been chartered during the program initiation process. Your program also needs to create three program statements. Which program statement defines how your program will manage tradeoffs, competing objectives, and program and organization decisions?

Question8: Mary Anne is the program manager for her organization. In her program there are six projects.
One of the projects in her program has been performing well. It is on schedule and has no cost or schedule variances. Mary Anne has decided, however, that her program needs to be terminated.
Which one of the following is a likely reason why the project should be terminated?

Question9: A project you have been managing is falling behind schedule. You have received approval to crash the project by adding an additional programmer. The cost you have negotiated is $60 US per hour. The programmer will work on the project until it is complete, then the contract will end.
What type of contract is this?

Question10: You are the program manager of the HNG Program. This program has a budget at completion of
$2,345,900 and is expected to last two years. The program is currently 30 percent complete and you have spent $789,000. The program is supposed to be 35 percent complete but do to some delays you're slightly behind schedule. Based on this information, what is the schedule variance (SV) of this program?

Question11: You are the program manager for a construction program. In this program you are requiring that all workers adhere to the identified safety requirements. Some of the work in the program you've decided is too risky for the program team members so you've hired specialists to manage the dangerous work. The outsourcing of the dangerous work to a specialist is what type of risk response?

Question12: The contract is expected to cost $280K US. Actual costs are $240K US. There is a 50/50% share for any cost savings. What is the total value of the contract?

Question13: A design and production company's program comprises the design and manufacture of complex parts. During the yearly strategy alignment meeting, the program manager notices that a peer program manager started a project to develop a new manufacturing technology to further reduce operations costs.
What should the program manager do to incorporate this new technology into the program?

Question14: As a Project Manager you have a professional and social responsibility to encourage the growth of project management at your company or industry.
To help with this growth, you could do all of the following except?

Question15: A program manager at a pharmaceutical company plans a new drug development effort. The development is slated to yield three drug variants. The program manager articulates the program scope boundaries.
Which of the following deliverables captures these items?

Question16: A program manager is identifying and verifying risks as outlined in the risk management plan. The results will be recorded in which of the following?

Question17: A program manager is concerned that a program will be unable to achieve its intended benefits.
How should the program manager handle this concern?

Question18: The program sponsor returns from a board of directors meeting after identifying a significant risk to the program schedule. This may impact the program's benefits realization.
What should the program manager do next?

Question19: Andy is the program manager of the HQN Program. This program is nearing its completion and there is still $25,000 left in the program budget. Andy has asked the program team to identify some extra deliverables that can be included in the program scope to improve the program deliverable but also to use all of the funds in the budget. What term is assigned to the actions that Andy is trying to do in this instance?

Question20: Complete the following phrase about quality management:
Quality is ____ into a program, not ____ into a program.

Question21: The program sponsor requests a weekly performance report. The tools and techniques to monitor and control program performance include which of the following?

Question22: On the electric company project the government implemented a regulatory change associated with the electricity sub-station upgrade project that required the company to spend an additional
$400,000 US on the project. This type of cost and activity best relates to which of the following?

Question23: Which of the following documents provides the mandate to execute the program within a certain timeline and also presents milestones for the delivery of products or incremental benefits?

Question24: What schedule analysis simulation tool allows you, the project manager, to review possible combinations of events such as optimistic, most likely and pessimistic outcomes for your project?

Question25: The chief executive officer (CEO) informs the program manager that the delivery date for project A must be compressed by two months to accommodate market needs. Project A relies upon deliverables from projects B and C.
Which of the following should the program manager do first?

Question26: You are the program manager for your organization and are working on gathering the requirements for a new solution and mission statement. There are several instances in the stakeholder pool where the stakeholders and their manager are being queried on possible requirements. You worry that the subordinates may have requirements, ideas, and suggestions to offer but they may be not submitting their thoughts because they do not want to contradict their managers. You believe you need a method to gather all requirements without the stakeholders having any fear of retribution. Which one of the following allows you to anonymously gather iterations requirements and still allow for all stakeholders to review what has been submitted in an attempt to find consensus?

Question27: How does a portfolio's collection of work differ from that of a program's collection of work?

Question28: A program manager is leading a program to transform an organization's sales and customer service operations by introducing a new customer relationship management (CRM) solution. As the program progresses, the sponsor and other stakeholders are satisfied with the pace of the program's performance.
A stakeholder from the sales department now requests a new feature to integrate the CRM platform with another application. The program manager advises that this is out of scope, as it will require analysis and development and be a project on its own. The program manager then requests additional funding via the formal change management process and the new scope is approved.
What should the program manager do next?

Question29: You are the program manager for a new software development program. One of the developers has been adding extra fields for information in the software that was not part of the original program scope. While the fields are a good idea, the customer did not ask for the information and some time has been wasted on this work that was not in the program scope. This is an example of which one of the following terms?

Question30: You are the project manager of a construction project. You have to close a phase of the project.
Which is the only technique (or tool) available in the Close Project or Phase process?

Question31: All of the following are reasons for outsourcing work except...

Question32: The program manager compiles a program performance report for review by the program governance board. The performance report indicates that the scope, quality, and schedule objectives have been met, but costs and resource utilization are higher than expected. The program can no longer deliver the planned return-on- investment within an acceptable level and the intended benefits have not yet been realized.
After further analysis of the performance indicators, the program manager should do which of the following?

Question33: What is a stakeholder analysis chart?

Question34: Leigh is working with the project stakeholders to define the project scope. The stakeholders are deciding on what type of flooring their new hotel should have in the lobby. They have narrowed their choices to either carpet or tile. The two acceptable choices of carpet or tile during scope definition is an example of what planning approach?

Question35: You have identified several issues in your program and have assigned issue owners. What component of program management oversees issue resolution?

Question36: A program manager takes over a global program from another program manager. Upon arriving on-site, the program manager immediately sees that stakeholders are upset, because of a lack of updates and communications about the program.
What should the program manager do first?

Question37: You are the program manager for your organization and your team has reported on a new issue among your program stakeholders. You want to address this issue as soon as possible, but it will need to be studied and reviewed. You recommend that Shirley, one of your program team members, study the issue and present a few solutions in a week's time.
What else should you do with the issue?

Question38: Which of the following risk response planning techniques is associated with threats and seeks to reduce the probability of occurrence, or impact of risk below an acceptable threshold?

Question39: A software company's program manager is conducting closing procedures for a program. At the last steering committee meeting, realized benefits were presented to the program governance board. What should the program manager do next?

Question40: You are the program manager for your organization and are planning the program. One of the plans you need to create will define how you'll transfer the benefits of the program to the operations of your organization. Which program management plan defines this process?

Question41: You are the program manager of the MQQ Program. Your program will use equipment and materials that are new to your industry. You have some concerns that there will be delays and waste by your program team because they've not worked with these materials or tools before.
You elect to send the resources that will work the most with these tools through training. The cost of the training in this instance is known as which one of the following?

Question42: Which one of the following is not an output of the direct and manage program execution process?

Question43: A Project Manager has been assigned to manage a project that requires two development teams.
One team will create the server software and is local, and the other team will create the client software and resides in a foreign country. For the most recent 10 conference calls with the foreign country, the foreign team is consistently 15 minutes late to the meeting. How should the Project Manager handle this problem?

Question44: You are the project manager for the JJY Project, which is similar to the HHG Project you managed last quarter. You would like to model the current project scope on the previous project to save time and effort. This is an example of what kind of scope definition?

Question45: You are the program manager for your organization.
Your program has a budget of $750,000 and is expected to last one year. The program is currently 30 percent complete and has spent $245,000. The program is supposed to be 40 percent at this time. What is the schedule performance index (SPI) for this program?

Question46: You are the program manager for your organization that utilizes vendors from several different organizations. A vendor has submitted an invoice for the work they have completed in your program. You have reviewed the work results and agree with the vendor that their contractual obligation is complete. What should you do next in regard to the vendor's invoice?

Question47: A program manager for the construction of an international event venue that will impact the local community needs to determine the best approach for communications. One of the conditions of the program is that after the event takes place, a park will be built for the community's use.
What should the program manager do to ensure community support?

Question48: Terri is the program manager for her organization and she's working with Alice, a project manager in her program. Alice calls Terri and insists that she add a change to program scope.
Terri agrees that the change should be entertained. What must Alice do to move forward with her change request?

Question49: A program receives initial approval from the selection committee to proceed with the program development. What should the program manager do next?

Question50: You are the program manager for your organization. Your program has recently completed its program scope and you've transferred the benefits to the operations of your organization. Before your program is considered closed you must complete some forms and procedures as required by your organization. The requirements to complete the forms and paperwork are also known as what?

Question51: You are a program manager of a program. You are required to compile performance data of your program. These data will be sent to relevant stakeholders. You are reviewing the status reports of all projects including the costs, schedule, scope, risks, and other performance datA.
In which of the following processes are you working on?

Question52: Small changes that bypass the organization's change control procedures are called ____.

Question53: You are a program manager for an environmental program. The program involves installation of windmill across the country. During execution of the project, a stakeholder raises a change request to add an additional module with the existing installation. The program governance board has approved the change request. Which of the following is true regarding this scenario?

Question54: You are the program manage of HYH Program for your organization. Your program is to create a new sports arena for your city within 12 months. Your program has seven projects and you've worked with all of the project managers before. Even though you've worked with the project managers before you still need to define the authority of the project managers and their projects.
What document names the project manager for the project?

Question55: The Crosswind broadcasting has recently been awarded a large contract to create a new children?s television show. This will require the company to move into a new office complete with production facilities 300% larger than what it presently has. The schedule is tight for this new project, and there can be no delay. The new facility is behind schedule with the sets and production facilities on pace to finish two months late. The company is trying to use an incentive fee to motivate the provider of these services to complete the work as quickly as possible even if it results in a smaller delay. This is an example of what type of risk response?

Question56: Ranking risks is performed in which of the following?

Question57: A company CEO issues a mandate to automate a new-client onboarding process to replace manual and paper-based procedures. After the program sponsor and program manager obtain formal acceptance of the program charter, what should be done next?

Question58: A program with objectives that impact a large segment of the population receives negative commentary from organizations representing the public interest.
What action should the program manager take first?

Question59: You are the program manager for the BHN Program. Your program has 122 stakeholders that you'll need to plan to communicate with. Considering the size of the program how many communication channels do you have in this program?

Question60: What does RACI stand for?

Question61: You are the program manager for your organization and are coaching your project managers on the program's schedule. Alice wants to know what the schedule control process creates. All of the following are outputs of the schedule control process except for which one?

Question62: You are the program manager for the GHT Program for your company. This program has a budget at completion of $789,000 and is currently 40 percent complete, though it was scheduled to be 50 percent at this time. Your program has spent $325,000 of the budget to date. Based on this information, how many pennies is your program losing per dollar spent on the work?

Question63: A program in a matrix organization includes subprojects for specific required technologies. The program manager assembles a team of project managers to lead each of the component projects. Each component project requires unique technical skills and expertise. To ensure that there are no budget overruns, the program manager leverages the existing time reporting process.
What is a critical component of the Program Schedule Management Process?

Question64: After program closure, the lessons learned document becomes the part of ____?

Question65: At what point in the project is the risk of failing to achieve the project objectives the greatest?

Question66: A program manager prepares the program for review to secure funding by senior management.
Which of the following must the program manager identify when creating the program charter?

Question67: A Project Manager has been working on quality process of a project at a major electronics manufacturer. This manufacturer is involved with various government and defense contracts as well. The Project Manager discovers that an employee has been reselling some repair material that he has declared as scrap material because they were discontinued, at a small profit on the internet. The item is very costly. What should the Project Manager do?

Question68: A global financial system is being delivered by the program team to allow access from anywhere in the world. Following a new cross-border regulation applying to privacy of local banking data accessed from abroad, the CEO of the bank requests that an external audit be conducted to validate compliance with this new regulation. This event, which was not anticipated at this phase of the program, will generate additional work for the program team. This effort is not included in the current program roadmap and benefits delivery plan.
What immediate actions should the program manager take?

Question69: Ben is the program manager for his organization. He's working with program team to determine what activities need to be completed in order to move the program into execution. He and the team are subdividing the program scope into smaller, manageable components to determine the activity list. What is Ben and his program team creating by subdividing the program scope in this scenario?

Question70: An experienced program manager is leading a development program in a new company. While reviewing company procedures for formulating a program, they discover there is no company practice for managing key suppliers.
What should the program manager do first to obtain program approval?

Question71: The Project Manager is creating an estimate for building a company WAN (wide area network..
As the Project Manager, you have undertaken the make-or-buy decision and determined that the WAN implementation should be outsourced because your company does not have the expertise.
After receiving all the vendor proposals, you find that two of the proposals specify cost-plus-fixed- fee, two other of the vendors specify fixed-price, another two specify cost-plus-incentive-fee, and the last two specify time and material. Which of the proposals would present the least probability of loss for the company?

Question72: A sponsor decides that the business environment is unfavorable for continuation of a program.
The sponsor asks that the program be closed.
What items should be completed as part of the program's final report?

Question73: A program has a budget at completion of $1,250,000 and has already spent $425,000.
The program is running late due to some vendor delays; the program is only 30 percent complete though it was scheduled to be 45 percent at this time.
Based on this information how much more money will this program need to finish?

Question74: You are the program manager of the NHQ Program. The program has reached its final deliverable and the certificate of completion has been created for the program. What else should you, the program manager, create at this time?

Question75: What percentage of communication is nonverbal?

Question76: A two-year program is coming to an end. Many of the initial governance board members have moved from their current posts of left the company. Several new members have joined, but have a short association with the program, which changes the board's expectations and focus. During the final phase gate review, some board members are uncertain of their roles and expectations in the process.
How should the program manager handle this situation?

Question77: While setting up a program's infrastructure and plan, a program management team develops documents and processes that provide commonality and consistency throughout the program's components. What should the team also prepare, if not already provided by the organization's assets?

Question78: Component project managers create project management plans for all component projects in a program. The program manager notices that some project managers prefer one status report template, while others prefer another.
How should the program manager decide which template is appropriate?

Question79: Status information, including program and component status, cost information, risk analysis and other relevant information, is provided in which of the following?

Question80: A project manager in your program has estimated the cost of a program to be $145,000. As the project manager's project comes close to completion, the project manager realizes that he has still $27,876 left in his project budget. He decides to add some additional features to the project's deliverables in an effort to use the remaining budget. These additions will add value to the project and the project customer is likely to enjoy these new features. This is an example of what term?

Question81: You are the program manager for your organization and are working with your team to identify stakeholders in the program. Where should the identified stakeholders and their information be recorded?

Question82: You are the program manager for your organization. Your program team has 43 people that all need to be monitored and controlled. You would like to create a standardized report that you can use to monitor, control, and record the performance of each staff member in your program. What type of report can you create that will help you track your staff and their performance?

Question83: A hotel chain initiates a program to expand meeting offerings to include telecommunications technology and virtual meetings. The program has component projects, each of which requires team members to have different technical skills and expertise. The program manager assembles a team of project managers to lead each of the projects, and learns that the desired resources will not be available at the start of the program.
As a result, the program manager must do which of the following?

Question84: A program with 10 components is in the planning phase. Project managers who oversee the component projects request detailed schedules. These schedules will be merged into one document to create a master schedule.
What should the program manager do to ensure that the overall program life cycle will meet stakeholder needs and deliver planned benefits?

Question85: In your program you must adhere to Six Sigma as part of your organization's enterprise environmental factors. There is terminology, reports, and measurements that you are expected to use as part of your program. Six Sigma is an example of what program management process?

Question86: Julie is the project manager of the NHQ Project. She and her project team have successfully finished the project and the customers have signed the project closure agreement. Julie has compiled all of the project records and the project's lessons learned documentation. What should Julie do with the project's lessons learned documentation?

Question87: A project manager in your program is using progress elaboration as part of their planning approach. This approach is also known as what planning methodology?

Question88: You are a program manager for a large construction program. You need to ensure that the projects in the program are in accordance with the schedule. You are tracking start and finish dates for them. Which of the following processes are you on?

Question89: You are the program manager of the NHQ Program. You will need to initiate six projects for your program. When should project initiating happen within a program?

Question90: What is the primary purpose of a project kick-off meeting?

Question91: A program to implement a new payroll processing system at a healthcare company is nearing completion and is under budget. What should the program manager do next?

Question92: An organization is considering a new program. The business analyst believes that the benefits to the organization would equate to $1,550,000 in five years. If the rate of return for this program is six percent what is the maximum amount the organization should invest in this program?

Question93: You are the program manager for your organization and you are preparing to launch several constituent projects within your program. You need to ensure that each project manager is authorized to utilize the appropriate project and program resources in order to complete the project requirements. What document do you need to create for each constituent project in your program to ensure that each project manager can use the appropriate resources?

Question94: What is the formula to determine earned value (EV) for a program?

Question95: After taking over a program, a program manager reviews the program's status and discovers that stakeholders do not know how the program is performing in relation to schedule and costs. The program manager establishes earned value (EV) metrics and determines that the program has a budget of US$2.1 million, is three months into a nine-month timeline, and the planned value (PV) at the three-month point should be US$320,000. The program has spent US$350,000 and the EV is US$340,000.
Based on this information, the program manager determines which of the following?

Question96: The program director of a four-year program, estimated to require 600,000 person-days effort, notices that team morale has decreased over the last three months. The program is at a critical stage with 70% completion through the test phase. A number of defects are found that result in teams working additional hours. The program director requests that the program management office (PMO) gather metrics to monitor the situation.
Which of the following metrics should the PMO capture on a monthly basis?

Question97: Which of the following can be used to help you or other project managers on future projects?

Question98: Martha is sharing her experience of her last project as the project manager. She tells that when she presented customer a formal acceptance and sign-off document, they refused to sign, claiming that the product does not meet their expectation. Taking which of the following steps could have been prevented the situation? Each correct answer represents a complete solution.
Choose all that apply.

Question99: You are trying to determine if you should buy or build a solution for your program. If you build the solution it'll cost you $45,000 to create and $7,000 per month to support. A vendor reports that they can create the solution for you for $1,000 but you'll have to pay them $9,000 per month to support the solution. Should you buy or build this solution?

Question100: You are the program manager for your organization. Part of your role as the program manager is to train John, a new program manager, on the program processes within a program. John is confused as to when the program team can be acquired in the program management lifecycle.
When will the program team be acquired for a program?

Question101: You have created a control chart for a repeatable process in your program. You have discovered that the seven most recent measurements are all on the positive side of the mean in your control chart. What is this phenomenon called?

Question102: You are managing a project and the sponsor has removed the previous Project Manager on the project because they could not keep the project on budget. According to your current project budget, this project is over budget by $245,000. As the current Project Manager, you are afraid you will also be removed if you report this status. What is the best response you can tell senior management?

Question103: You are the program manager for your organization. One of the projects within your program is to install 15,000 light fixtures throughout your organization's corporate campus. The new fixtures will save on electrical costs. Which one of the following choices is an ideal approach to quality assurance and the installation of the light fixtures for this project team?

Question104: In the last year, all program phase gate reviews received excellent feedback and exceeded stakeholder expectations. Recently, the customer decides that there is no need to continue phase gate reviews.
What should the program manager do next?

Question105: A multi-year complex program will deliver advanced driver assistance system (ADAS) components for autonomous vehicles. Several key stakeholders are concerned because they have not been regularly involved with the program and do not understand the program's benefits.
What should the program manager do to address these key stakeholders' concerns?

Question106: A program manager is appointed to manage a new program. The organization's leadership has specified a list of benefits that the program should deliver and has requested that the program manager determine when incremental benefits can be realized.
What should the program manager do first?

Question107: Which of the following would a Contract Administrator use if they are using a unilateral contract?

Question108: Alice is the project manager of the NHQ Project and is entering the project's closing processes.
The project, she has managed, has been for another organization in a contractual relationship.
Her organization requires Alice to complete performance reviews of the project team, review the deliverables with the project customer, and to obtain formal signoff of the project deliverables.
There may be other conditions and activities that Alice likely will need to do in this final project phase. Where can Alice check regarding this project?

Question109: Molly is the program manager for her organization and she is creating a program plan that defines the benefits of the program and how her program and team will create the benefits for the organization. What plan is Molly creating in this scenario?

Question110: Which of the following shows the ratio between a task's budgeted and actual costs?

Question111: During the last steering committee meeting, a program manager presented the benefits register to the program governance board. Since the intended benefits of the program were realized, the program manager was asked to transition the program into operations.
At this stage, what is expected during the post-review session organized by the program manager?

Question112: A program is developing a next-generation product line, and one component has been delivered.
However, due to a change request, expectations for another component are unmet.
What activity should the program manager perform next?

Question113: Which one of the following is the best example of transference?

Question114: Your program creates a byproduct that you could sell to a client. The cost of the byproduct would offset the cost of the program by nearly $7,500 per month. This is an example of which positive risk response?

Question115: Julie is the program manager of the NHQ Program for her organization and she believes the program is now complete. Julie is closing her program, and she's working with her program sponsor to review the program's deliverables and benefits. Janet, the program sponsor, is very pleased with the program and agrees that the program has met the program scope. What should Julie and the program sponsor do next?

Question116: Your program has a budget at completion of $1,550,000 and is expected to last one year.
Currently your program is 45 percent complete and has spent $725,000. According to the program schedule you are actually to be fifty percent complete at this, but due to some vendor delays your program is running just a bit late. Management is concerned that your program will not be able to recoup the costs of the expenses. They've asked you to determine the cost variance for the program. What is the cost variance based on this information?

Question117: Which of the following plans should a project manager implement if a selected risk strategy fails to be fully effective?

Question118: You are the project manager for the GGG Project and are about to close the project kick off meeting. All of the project team members and the key stakeholders are in attendance. What final item should you talk about before closing the meeting?

Question119: Paul is the program manager for his company. He along with his team is working on the Monitor and Control Program Changes process. The process will need several inputs. Which one of the following items is NOT an input to the Monitor and Control Program Changes process in the program management?

Question120: A program manager has four projects pending approval. Senior management asks the program manager to identify a project for potential elimination based on the return on investment. The program manager has the following information to guide and support the decision:

Which project should the program manager select to be cancelled?

Question121: A three-year program using vendor contracts, incorporating related projects, and each with specific stakeholders is coming to an end. What should be completed first to close all appropriate contracts?

Question122: Stakeholders make ad-hoc requests on a routine basis. This causes duplication of reporting and communication gaps that affect the program's performance.
To resolve this situation, which of the following must go through critical review and change?

Question123: The program manager wants to ensure that a program contributes to shareholder value.
The program manager should verify alignment with which of the following?

Question124: The project will be using a company to provide the technicians for a national network upgrade project. Presently, the team is meeting with potential vendors, showing them more details associated with the work of the project, as well as answering any questions they have about the work before their proposals are submitted. What is this called?

Question125: You work as a program manager for a large construction program. Your program includes constructing hotels across the country. You collect information on the status of the program.
During comparison with the original plan you find the 200 hotels have been completed as against
275 hotels planned as of today. In which program process are you working on?

Question126: A global enterprise resource planning (ERP) program's scope includes designing and building a global template. Plans include a pilot implementation project to validate the template, to be followed by several rollout projects. During the build of the global template, a new government regulation mandates implementation of a goods and services tax (GST).
What should the program manager update?

Question127: Paula is program manager for her organization. It has come to her attention that several of the projects within her program have stalled which has now caused her project to be delayed. Paula is required by her organization to create a certain type of report when there are variances in the program dealing with time and cost. What type of report is Paula likely to create in this instance?

Question128: A program manager evaluates conflicting stakeholder demands associated with cost, schedule, and intended benefits. The implementation team has a strong interest in cost and schedule, and a limited interest in the benefits being produced. The client is only focused on benefits.
Which of the following actions should the program manager take?

Question129: A program includes the development and shipping of 12 million product units over the next year.
However, one program supplier has a history of overestimating its planned volume, which puts the product launch at risk.
What should the program manager do to monitor and control the supplier?

Question130: What quality control chart compares two or more variables over time to determine how closely the variables may be related to one another?

Question131: You are the program manager for your organization and are reviewing several proposed change requests for your program. Mary, a stakeholder, who has made a change request is asking why it is taking you so long to review the change. You tell her that you must perform integrated change control to review each change request. What is integrated change control?

Question132: An aircraft manufacturer is engaged by an airline to build a fleet of new airliners. The program charter has been approved, but the stakeholders are concerned that the delivery method of the program may not meet their expectations.
Using the program master schedule, what will the program manager incorporate to align the program with the expectations of the stakeholders?

Question133: Molly is the program manager for her organization. She is creating a document that defines the benefits the program will create for her organization once the program has been completed. What document is Molly writing?

Question134: Which of the following types of floats are available? Each correct answer represents a complete solution. Choose two.

Question135: Which of the following directs the improvement efforts to those areas that will have the biggest impact?

Question136: Kelly's program is slipping on its schedule. Management is worried that the program will be late and this will cost the organization several thousand dollars in fines and penalties. They've asked Kelly to use a schedule duration compression technique that will help the program finish on time.
The technique that Kelly can use, however, should not add costs to the program. What duration compression technique should Kelly use in this instance?

Question137: Which of the following terms is used for a schedule compression technique where two activities that were previously scheduled to start sequentially start at the same time?

Question138: Which of the following contract types is described in the statement below?
"The seller is reimbursed for all allowable costs for performing the contract work, and receives a fixed payment calculated as a percentage for the initial estimated project costs."

Question139: As a Program Manager, you decide to take the team on an outing where they can work together through challenges, learn teamwork, and get to know one another. This is an example of what process?

Question140: Program management has several themes that the program manager must be aware of.
Which one of the following is not a program management theme?

Question141: A program manager has a multiple-project program that is scheduled to be completed by year's end. During the program delivery phases of the projects, several mandatory changes are identified that would extend the program's completion date.
What is the next step for the program manager?

Question142: At the beginning of the second year of a five-year strategic cycle, the program management team attends a checkpoint session to review the state of the company's strategy. During the previous year, the company needed to comply with new government regulations that impacted this strategy.
Based on this information, what should the program manager do?

Question143: A program manager for an electronic gaming manufacturer is managing a new virtual reality program. An international trade agreement in the final stages of renegotiation will reduce supply-chain costs and delivery intervals. A materials supplier informs the program manager that when this agreement is finalized, it will shorten the product's delivery time.
What should the program manager update first?

Question144: A program delivers incremental benefits, but is far from closure. The company completes an acquisition and defines new strategic objectives.
What should the program manager do next?

Question145: An organization is embarking on a new program aligned with its strategic objectives. The new program has a high level of risk due to the rapidly changing technical landscape in which the organization operates. The organization has mature program management capabilities, as measured by its resources, intellectual assets, and management processes.
Given the organization's history of delivering successful programs, what should the program manager do as part of the planning process?

Question146: You are the program manager of the GHY Program in your organization. It has come to your attention that some of the project managers in your program are adding time to each project activity in an effort to pad their durations in case some event happens in their project that will cause delays. What principle should you share with these project managers that counterattack the concept of padding activities with additional time?

Question147: You are the program manager for your organization. Your current program is to create a new recreational facility in your city. Franklin, the Chief Executive Officer, is concerned about meeting all of the financial and schedule requirements of the proposed program. Martina, the mayor of your town, wants to make certain the program meets all safety requirements and building codes.
Your supervisor, Mary Ann, is the Program Director, and she is concerned about the start date of your program. Another stakeholder, Hal, is worried that your resources may be spread thin on the program as some of the resources are on multiple projects in your program. To whom will you report to in this program?

Question148: A program manager has been assigned to a program that has received approval of the program charter and for which a stakeholder register has been prepared. During stakeholder engagement planning, the program manager should consider which of the following stakeholders aspects?

Question149: A company is releasing a new product geared toward a specific geographic area. The program manager has received the program objectives and developed the program roadmap, which consists of six program components. Approval from the program governance board has been obtained.
What is the program manager's next step?

Question150: Where are negative risks recorded?

Question151: You are the program manager for your organization. You are examining the order of the activities in your program schedule and would like to change some of the ordering to alleviate scheduling conflicts, risks, and based on your experience with the discipline the program uses. Some of the activities you can rearrange while some of the activities must be completed in a particular order.
What term describes the activities that must happen in a particular order?

Question152: A program manager assigns project managers to five component projects and continues to develop the program team.
Which of the following represents the program manager's strategy?

Question153: A new program is being initiated for the HNQ Organization. The program manager is working with the business analyst and management to define several attributes of the program. All of the following are identified during program initiation except for which one?

Question154: You are a Project Manager managing the building of a restaurant. As the electrical wiring is being installed, you cannot find a building permit. As the Project Manager, to whom do you report this violation?

Question155: A Project Manager has been working on quality process of a project at a major defense contractor. The Project Manager discovers that an employee has been reselling some repair material that he has declared as scrap material at a small profit. The item is very costly. What should the Project Manager do?

Question156: What does CPI value less than 1.0 indicates?

Question157: You are the program manager for your organization and you are dealing with your program stakeholders. You are explaining to them, along with your program team, how certain activities in the program may cause delays in the schedule if the associated risk events come into play. The cost of impact of the risk events are minimal, but the schedule impacts could be bigger. The stakeholders are concerned about delaying the schedule beyond a given due date for the program. They would like you to determine if it is possible to add more labor, use a higher grade of material, or hire some consultants to ensure the risks do not occur in the program. They are not much concerned about the cost of the solution as long as the solution or identified risks do not delay the program completion. What type of risk response are your program stakeholders recommending in this situation?

Question158: You are the program manager for your organization. As your program is being initiated there is some initial concern from the management about the utilization of resources in your program and the need for resources in their day-to-day roles in operations. Management has set a limit on your program that resources may only work 20 hours per week on the program.
What is this limit of resource hours in a time period known as?

Question159: A program is in its last year of execution. The program manager will receive a performance bonus if executive leadership and the program steering committee determine that the program is a success.
How can the program manager justify receiving a performance bonus upon program closure?

Question160: Your company is evaluating two projects for consideration. Project A has a 40% probability of
$69,000 US and a 60% probability of -$10,000 US. Project B has a 60% probability of $56,000 US and a 40% probability of -$15,000 US. Which of the projects would you select based on the greatest expected monetary value?

Question161: Your program has been selected and its program charter is now being created. The program charter defines all of the following characteristics except for which one?

Question162: Which of the following represents the duration of activities against a calendar?

Question163: The team has implemented a risk response plan when a vendor was unable to fulfill a contract commitment. The response was to choose another vendor. Because of the short notice, the other vendor cannot fulfill the need of the team. Which best describes what happened with the different vendor?

Question164: You are the Project Manager for a national satellite rollout project. You are required to purchase and integrate reporting software for all the retail stores. As the Project Manager, you want one price from the vendors for the purchase and implementation of this product. What type of document should be used?

Question165: Which of the following statements is the most accurate when it comes to program change requests for the program scope?

Question166: A team member has made a mistake during the installation of a fixture in your program. You have requested that the team member should correct the problem so that the fixture is installed properly. Once the team members has corrected the problem what action should be taken next?

Question167: A company wants to perform a preliminary stakeholder analysis to assess a new program's support.
What should the program manager develop?

Question168: Hal is the program manager for his organization. He would like your organization to provide his program with 4 tons of pea gravel for a construction project in his program. Hal send you a statement of work and an IFB. What document should you provide to Hal?

Question169: To meet growth expectations and its board's mandate, an organization drafts a new business strategy to meet future challenges and put the business on track. Key to the new strategy is upgrading the IT infrastructure and strategic direction by transitioning from an on-premise to a cloud-based computing platform that will optimize costs and offer scalability, performance, and high availability.
To appropriately plan for program success, what should the program manager do to engage stakeholders?

Question170: An initiative involves the development of new technology and leverages existing technologies. It is determined critical by the program governance board and the program sponsor that a comprehensive risk management plan be put in place.
In what phase is the risk management plan created?

Question171: You are the program manager of the NHQ Program. You are working with your program team to ensure that the work in the program is done accurately and according to scope. You are also reviewing the team inspection process that will need to be done to ensure that the work is being done according to the scope. If the work is found to be defective it will need to be corrected before the program customers can inspect the work. What process are you completing to ensure that the work is done accordingly to scope?

Question172: The above performance report shows the earned value (EV) analysis for a program. The program director performs a high-level analysis and must present a summary narrative to the steering committee.

What do the current findings show?

Question173: A program manager is working on benefits. The program team created and updated a benefits register earlier in the program.
The benefits register should include which of the following?

Question174: You are in the process of purchasing 67 desktop computers, monitors, and a standard desktop software package for an upcoming project. What type of contract will you likely use?

Question175: A rapidly expanding IT company wants to mature its delivery methodology. It creates a benefits management plan that identifies formal program management governance as a key area that would add value.
What benefits would structuring work into programs bring to this organization?

Question176: You are the program manager for your organization and are planning the composition of the project team. In your organization resources are used from throughout the company and may serve on more than one project. While you, the program manager, will have most of the authority on the program you want the project managers to have authority over the project decisions.
What type of an organizational structure does your organization have?

Question177: Which of the following is described in the statement given below?
"It serves as the primary input for the Plan Program Stakeholder Management process, as well as for the distribution of program reports and other communication."

Question178: The Project Manager and team are planning a banking software project. They are discussing what could go differently than planned on the project. They are also trying to identify warning signs that would show that these events could be on the verge of occurring. What are these warning signs called?

Question179: Mike is the program manager of the NHQ Program. Mike and a vendor are in disagreement over the deliverable the vendor has created for Mike's program. Mike does not believe the vendor has correctly created the deliverable, while the vendor is adamant that his company has indeed completed the contract. Both parties have documented their stance in the debate.
This is an example of what?

Question180: You are the program manager for your organization. Management would like to consider the present value for your program. If your program is predicted to be worth $450,000 in two years what is the present value of the program if the interest rate is six percent?

Question181: A program governance board mandates that phase gate reviews must be held so each component project can be reviewed and individually authorized to proceed to the next phase.
Tracking and reporting of actual benefits realized is one part of the review.
What is the other part of the review?

Question182: Harriet is the program manager of a large program that has a high profile and visibility in her organization. Some of the stakeholders are negative and Harriet needs to work with these stakeholders to address their fears, perceived threats, and concerns about the program. Which communication method is considered to be the best approach for this scenario?

Question183: You are the owner of a house painting company. You occasionally have the need for an automated paint sprayer. This tool sells for $1250 US and would cost $20 a day to maintain. You can rent one for $150 a day with maintenance included. How many days would you need to use this tool before it would make sense to buy the tool instead of rent?

Question184: The program manager of a multinational program must reconcile data including subject matter experts' labor hour estimates, and other direct resource hour estimates. In addition, the program manager must prepare the cash flow analysis.
Which of the following should be considered to get a baseline budget?

Question185: A program manager is responsible for constructing a US$50 million building. Management suggests it will take three years to complete. The program manager can select a design-build option to optimize the construction schedule to 1.5 years. However, heavy demand for steel is causing price increases and delivery delays. If this trend continues, it could take as long as 4.5 years to complete construction. You learn that a new technology can yield a definitive delivery schedule of 1.25 years.
What is the expected time of delivery?

Question186: Which of the following can be an effective tool during quality control to help determine the how the problem occurred?

Question187: You are the program manager for your organization and you're dealing with several issues about the materials used in the program. Right now, the issues have been assigned to issue owners for resolution in ten days. In the interim, what should you do with the issues?

Question188: You are the program manager for your organization and are working with your program team to create the program scope. Based on the program requirements you have identified the major deliverables of each phase in your program scope. Management has requested that you plan for cost estimating to happen at each phase of the program before continuing the work. Management may elect to cancel the program at the end of each phase based on past performance of the program. What are the reviews of management called at each phase?

Question189: You are the program manager for your organization and are working with Tracy, one of the project managers in your program. Tracy is having some trouble understanding the concept of the critical path in her project's network diagram. Which one of the following is the best definition of the critical path?

Question190: The program charter for a new, five-component program has been approved.
What should the program manager use to communicate the program's intended direction and the linkage between organizational strategies and planned work?

Question191: A natural disaster shuts down operations for two days. The program has a major milestone that includes a timed payment of US$1 million.
Since the shutdown was not anticipated, what should the program manager do first?

Question192: A program manager, who reports to a company's CIO, is responsible for managing a strategic initiative program. During a program review meeting, the CIO informs the program manager about potential budget cuts that would impact program resources, and urges the program manager to begin delivering benefits more quickly to continue the program.
What should the program manager do first?

Question193: You are a Project Manager who is involved in the procurement of $2,000,000 of infrastructure equipment. As negotiations begin between your company and the vendor, you realize that your brother works for this company but in a different department. What is your professional and social responsibility?

Question194: After a company's senior executive management meeting, the CEO issues a mandate to automate a new- client on-boarding process that would effectively eliminate the current, manual, paper-based process. The assigned program sponsor selects a program manager.
Both the program sponsor and the program manager must ensure that the program charter contains which of the following?

Question195: Your company and a competing company have created a teaming agreement for an opportunity.
Through this team agreement you and your competitor can complete a major program for a client.
This is, technically, a risk response for both organizations. What type of risk response are you dealing with in this instance?

Question196: A program manager concurrently implements a software program at four client locations. The client's objective is to maintain quality while shortening the software implementation timeline.
What key elements should be included in the benefits register to achieve this goal?

Question197: The project managers for component projects A and B schedule the same resource to perform tasks during the same timeframe, resulting in an over-allocation. The program manager reviews the program resource management plan, determines that project A can wait until the resource becomes available, and assigns the resource to project B.
This is an example of which of the following?

Question198: A program manager is working with the sponsor, stakeholders, and steering committee to formulate a program's benefits sustainment and transition plan. What should the program manager do to create this plan?

Question199: An organization initiates an innovation program to deliver exceptional performance and benefits.
After the program transition plan is in place and the implementation of a benefits sustainment plan starts, the program manager discovers the program may be shut down due to lack of funding.
To ensure continued funding for the program, what should the program manager do next?

Question200: The Project Manager is ordering cables for the video board he is developing. He can only order these cables from one company that has a patent on the design. Which of the following describes the type of procurement he is performing?